Loftie Help
Hi, I’m Louisa. What’s going on with your Loftie?
Tell me in your own words, or tap a question. I can walk you through the fix, and if you need a person, I’ll bring one in.
Louisa, Loftie supportHere any time of day
Louisa is Loftie’s AI assistant. She helps our team with common questions, and a person on our team is here whenever you’d like one.
Louisa
Answered by Louisa, Loftie support
Hi, I’m Louisa. What can I help with? Tap a question, or type it in your own words.
Your conversation goes with you, so nobody asks you twice.
Loftie Clock
0010_2.4.3Released June 13, 2026. Shown at the bottom of Settings.Loftie Lamp
v0.7.0Released November 12, 2025. Shown under Device Info in the app.Loftie app
iPhoneアプリ 2.6.8 · Androidアプリ 2.6.3各アプリストアでは常に最新版をご利用いただけます。Start from your device
The questions people ask most
Each one opens in Louisa’s chat with the answer ready.
The short version
Returns, shipping and warranty
Returns
- US orders
- 30 days from delivery, in like-new condition
- Start one
- Returns portal, with the email or phone on your order
- Refund
- 3 to 5 business days after your return is marked delivered
- International
- 30 days from delivery, Canada included. Start in the returns portal or email support
Shipping
- Free
- On every Clock and Lamp order, duties included, everywhere we ship. Smaller orders ship for a flat fee shown at checkout
- Ships
- Usually the same day for orders placed before 11:00 AM ET
- Arrives
- Usually 5 to 8 business days from the first carrier scan; 8 to 14 in the EU
Warranty
- Length
- One year from purchase
- Covers
- Defects in materials and workmanship
- How
- Tell us what’s happening. We check the device first, then start the claim
People
Talk to a person
Every option reaches the same team.
Book a call
A phone or video call with a Loftie expert. Best for setup trouble a few messages haven’t solved.
アプリをダウンロード
ロフティクロックの場合、アプリが必要なのは初期設定のときだけです。設定が終われば、あとはクロック単体で使えます。ロフティランプは、アラーム、Wind Down、カスタムライトモードにアプリを使用します。iPhoneとAndroidに対応しています。
