Loftie Help
Hi, I’m Louisa. What’s going on with your Loftie?
Tap a question and I’ll walk you through the fix. If you need a person, you can email us or book a call below.
Louisa, Loftie supportAnswers ready any time
Louisa is Loftie’s AI assistant. She helps our team with common questions, and a person on our team is here whenever you’d like one.
Louisa
Answered by Louisa, Loftie support
Hi, I’m Louisa. What can I help with? Tap a question.
Need a person? Email [email protected] or book a call.
Loftie Clock
0010_2.4.3Released June 13, 2026. Shown at the bottom of Settings.Loftie Lamp
v0.7.0Released November 12, 2025. Shown under Device Info in the app.Loftie app
2.6.7For iPhone and Android.Start from your device
The questions people ask most
Each one opens in Louisa’s chat with the answer ready.
The short version
Returns, shipping and warranty
Returns
- US orders
- 30 days from delivery, in like-new condition
- Start one
- Returns portal, with the email or phone on your order
- Refund
- 3 to 5 business days after your return is marked delivered
- International
- Final sale. If something’s wrong, we’ll replace it or refund you, with nothing to send back
Shipping
- Free
- On every Clock and Lamp order, duties included, everywhere we ship. Smaller orders ship for a flat fee shown at checkout
- Ships
- Usually the same day for orders placed before 11:00 AM ET
- Arrives
- Usually 5 to 8 business days from the first carrier scan; 8 to 14 in the EU
Warranty
- Length
- One year from purchase
- Covers
- Defects in materials and workmanship
- How
- Tell us what’s happening. We check the device first, then start the claim
People
Talk to a person
Every option reaches the same team.
Book a call
A phone or video call with a Loftie expert. Best for setup trouble a few messages haven’t solved.
Help by product
Download the app
For the Clock, the app is only needed for setup; after that the clock works on its own. The Lamp uses the app for alarms, Wind-Down and custom light modes. Available for iPhone and Android.
Can’t find what you’re looking for?
Email us at [email protected] – we'd love to hear from you!
Want live support? Book a spot and speak to one of our experts.
