Loftie Help
Hi, I’m Louisa. What’s going on with your Loftie?
Tell me in your own words, or tap a question. I can walk you through the fix, and if you need a person, I’ll bring one in.
Louisa is Loftie’s AI assistant. She helps our team with common questions, and a person on our team is here whenever you’d like one.
Hi, I’m Louisa. What can I help with? Tap a question, or type it in your own words.
Loftie Clock
0010_2.4.3Released June 13, 2026. Shown at the bottom of Settings.Loftie Lamp
v0.7.0Released November 12, 2025. Shown under Device Info in the app.Loftie app
iPhone 2.6.8 · Android 2.6.3Gli store delle app hanno sempre l'ultima versione.Start from your device
The questions people ask most
Each one opens in Louisa’s chat with the answer ready.
The short version
Returns, shipping and warranty
Returns
- US orders
- 30 days from delivery, in like-new condition
- Start one
- Returns portal, with the email or phone on your order
- Refund
- 3 to 5 business days after your return is marked delivered
- International
- 30 days from delivery, Canada included. Start in the returns portal or email support
Shipping
- Free
- On every Clock and Lamp order, duties included, everywhere we ship. Smaller orders ship for a flat fee shown at checkout
- Ships
- Usually the same day for orders placed before 11:00 AM ET
- Arrives
- Usually 5 to 8 business days from the first carrier scan; 8 to 14 in the EU
Warranty
- Length
- One year from purchase
- Covers
- Defects in materials and workmanship
- How
- Tell us what’s happening. We check the device first, then start the claim
People
Talk to a person
Every option reaches the same team.
Book a call
A phone or video call with a Loftie expert. Best for setup trouble a few messages haven’t solved.
Assistenza per prodotto
Scarica l'app
Non trovi quello che cerchi?
Scrivici a support@loftie.com – ci farebbe piacere sentirti!
Vuoi un supporto in tempo reale? Prenota un appuntamento e parla con uno dei nostri esperti.
