Loftie+ Support

FAQ

No. Your Clock and Lamp are complete without it. The two-phase alarm, 100+ built-in sounds, nightlight, blackout mode, sleep timer and Bluetooth speaker all work with no membership. Storymaker, our personalized bedtime stories, is free for everyone too.

Loftie+ is a habit system for putting your phone down. Rest blocks distracting apps around sleep in three phases: Relax, Sleep and Rise. Focus blocks them during the day when you need it, with streaks, a Pomodoro timer and screen-time challenges. Learn more about Loftie+.

A wallet-sized card that locks your phone with a tap: the apps and sites you chose go quiet until you tap again. Calls, maps and music keep working. It's a one-time purchase with no subscription, works on iPhone and Android with the Loftie app, and doesn't need a Loftie Clock.

We follow strict safety and privacy policies for Storymaker. Here’s what you might be wondering about:

  • Private and protected. Only you can hear, access and use your own voice.
  • Appropriate for any age. Our story-making process keeps content within safe boundaries.
  • Stories only for you. We never use or share your content.

In the Loftie app:

  1. Go to Account.
  2. Choose Membership.
  3. Cancel is at the bottom.

Signed up inside the iPhone app? Apple bills that membership, so cancel it in your iPhone’s Settings: tap your name, then Subscriptions. Signed up inside the Android app? Cancel it in Google Play, under Subscriptions.

Bought it on loftie.com? You can also sign in to your account on loftie.com (the account icon in the upper right, or in the menu on your phone) to cancel or change your payment method.

A new Clock or Lamp usually comes with a free first month of Loftie+ that renews on its own unless you cancel.

Don’t want to cancel, just need help? Email support@loftie.com.

Can’t find what you’re looking for?

Questions? Comments? Concerns? Requests? Want to tell us about a weird dream you had?

Email us at support@loftie.com -- we'd love to hear from you!

Want live support? Book a spot and speak to one of our experts.