Loftie+ Support

FAQ

No. Your Clock and Lamp are complete without it. The two-phase alarm, 100+ built-in sounds, nightlight, blackout mode, sleep timer and Bluetooth speaker all work with no membership. Storymaker, our personalized bedtime stories, is free for everyone too.

Loftie+ is a habit system for putting your phone down. Rest blocks distracting apps around sleep in three phases: Relax, Sleep and Rise. Focus blocks them during the day when you need it, with streaks, a Pomodoro timer and screen-time challenges. Every paid plan includes the Loftie Card, which starts Focus with a tap. Learn more about Loftie+.

We follow strict safety and privacy policies for Storymaker. Here’s what you might be wondering about:

  • Private and protected. Only you can hear, access and use your own voice.
  • Appropriate for any age. Our story-making process keeps content within safe boundaries.
  • Stories only for you. We never use or share your content.

In the Loftie app:

  1. Tap the menu in the upper right.
  2. Choose Subscription.
  3. Scroll to the bottom and tap Cancel subscription.

Signed up inside the iPhone app? Apple bills that membership, so cancel it in your iPhone’s Settings: tap your name, then Subscriptions.

There’s no website login, so the app is where you manage your membership. A new Clock or Lamp usually comes with a free first month of Loftie+ that renews on its own unless you cancel.

Don’t want to cancel, just need help? Email [email protected].

Can’t find what you’re looking for?

Questions? Comments? Concerns? Requests? Want to tell us about a weird dream you had?

Email us at [email protected] -- we'd love to hear from you!

Want live support? Book a spot and speak to one of our experts.

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