Last Updated: September 30, 2026

Acceptance of the Terms

These terms and conditions (these "Terms") are between you and Loftie, Inc. ("Loftie," "we," "us" or "our"). They govern your use of our website, loftie.com (the "Site"), the Loftie app, including Henry, the assistant in the app (the "App"), our clocks, lamps, the Loftie Card and other products (the "Devices"), our supplements, our memberships, and any other products or services we offer, including anything you buy from us through any channel (together, the "Services").

Please read these Terms carefully. By using the Services, or by agreeing to these Terms when we ask, you (1) confirm you have read and understood them, (2) confirm you meet the eligibility requirements below, and (3) agree to be bound by them, including the policies they refer to. If you use the Services on behalf of an organization, you agree to these Terms for it and confirm you can bind it. If you don't accept these Terms, please don't use the Services.

Nothing in these Terms limits rights you have under consumer laws that can't be waived by contract, including, in the EU and UK, your right to cancel an online order within 14 days.

Privacy

Our Privacy Notice at loftie.com/pages/privacy-policy explains how we collect and use your information, including in Henry and when you connect Gmail. Your use of the Services is subject to it.

Other policies that are part of these Terms

• Refund Policy (loftie.com/policies/refund-policy): returns, refunds and final-sale items.
• Shipping Policy (loftie.com/policies/shipping-policy): where we ship, costs and timing.
• Cancellation Policy (loftie.com/policies/subscription-policy): how to cancel a membership.

If one of those policies conflicts with these Terms on its subject, that policy governs.

Changes to these Terms

We may update these Terms. When we do, we'll change the "Last Updated" date. Where a change is material and the law requires it, we'll also tell you by email or in the App. Changes apply from when we post them. If you keep using the Services after that, you accept the updated Terms. Changes to membership prices follow the notice rules in "Memberships and automatic renewal" below.

Eligibility

You must be at least 18, or the age of majority where you live, and able to form a binding contract to buy from us or create an account. Younger people may use the Services only with a parent's or guardian's consent and involvement. A parent or guardian who allows this is responsible for that use under these Terms. You may use the Services only where the law allows.

Your account

Some Services need an account. You agree to give accurate information and keep it up to date. You're responsible for activity in your account and for keeping your sign-in details secure. Don't share your account or use someone else's.

We may suspend or close an account that breaks these Terms or is used for fraud. You can delete your account in the App (Account, then Delete account), or through loftie.com/pages/data-requests. Deleting your account deletes what Henry holds for you, as described in the Privacy Notice.

Orders, prices and payment

• Order acceptance. Our obligation to supply a product begins when we accept your order. We may decline or cancel an order, for example if a price was shown in error, a product is out of stock, or we suspect fraud. If we cancel after you've paid, we'll refund you.
• Prices. Prices are shown at checkout, in the currency shown. Where we collect taxes or duties, the checkout shows them. We're not responsible for fees your bank or card issuer charges.
• Payment processors. Payment is handled by third-party processors. They may receive updated card details from your card issuer, so a payment or membership isn't interrupted by an expired card. Your issuer may let you opt out of this.
• Resale. Products are for personal use. You may not resell them without our written permission.

Memberships and automatic renewal

Some Services are paid memberships that renew automatically. Today these are Loftie+, the Henry membership, and the LoftiePM Sleep Plan (together, "Memberships").

Before you sign up, we show you clearly:

• the price and how often you'll be charged;
• that the Membership renews automatically until you cancel;
• the length of each renewal term;
• any free trial or introductory price, and what you'll pay when it ends;
• how to cancel.

Automatic renewal. A Membership renews at the end of each term, monthly, annually or on the schedule shown, at the price shown when you signed up, until you cancel. We'll charge your payment method at the start of each term.

Free trials and introductory offers. If a Membership starts with a free trial or an introductory price, it becomes paid at the regular price when the trial or offer ends, unless you cancel before then. Where the law requires, we'll remind you before a free trial ends. Some purchases include a set period of membership at no cost that doesn't renew into a paid Membership; we'll say so when that's the case.

Confirmation. After you sign up, we'll send you a confirmation by email that includes these terms, how to cancel, and your renewal details.

Cancelling. You can cancel anytime, online, as easily as you signed up:

• Loftie+ and Henry bought from us: in the App (Account, then Membership), or in your loftie.com account.
• Bought through the Apple App Store or Google Play: in your Apple or Google account's subscription settings.
• LoftiePM Sleep Plan: in your loftie.com account.
• Or by email to support@loftie.com.

Cancelling stops future renewals. You keep access until the end of the term you've paid for.

Price changes. If we change the price of a Membership, we'll email you at least 7 days before the change takes effect (30 days where the law requires), and you can cancel before it does.

Annual reminder. Where the law requires, we'll remind you once a year that your Membership renews, what it costs and how to cancel.

Refunds. If you think you've been charged in error, email support@loftie.com and we'll review it. Purchases made through Apple or Google are refunded by them, under their policies. Nothing here limits refund rights you have under the law.

Membership features. We may add, change or remove features included in a Membership. If we remove a significant feature you're paying for, you can cancel, and where the law requires we'll refund the unused part of your term.

Henry and other AI features

Henry is an assistant in the App. He uses artificial intelligence to sort what you send him, remember what you tell him, answer questions, and set reminders. Our customer support is also partly answered by an AI assistant, with our team able to step in.

• AI can be wrong. Henry's replies, summaries and suggestions are generated automatically and may be inaccurate or incomplete. Check anything important before you rely on it.
• Not professional advice, and not for emergencies. Henry isn't a medical device, a doctor, a therapist, or an emergency service, and nobody watches Henry conversations in real time. If you or someone else may be in danger, call your local emergency number. If a message suggests you may be in danger, Henry replies with crisis lines for your region.
• Reminders can be late or missed. They depend on your phone, its settings, network connections and third-party push services. Don't rely on Henry alone for anything time-critical, such as medication or safety.
• Actions happen only when you approve them. If Henry offers to do something, such as saving a reminder, writing or sending an email, archiving mail or unsubscribing you from a newsletter, it happens only after you tap to approve. Email Henry sends for you comes from your Gmail or from his own Henry address, and shows that it's sent for you. You're responsible for what you approve.
• Gmail. Connecting Gmail is optional. How Henry uses Google user data, and how to disconnect, is set out in the Privacy Notice.
• Using Henry fairly. Don't use Henry to break the law, to harass anyone, to send spam, or to try to get around his safeguards. We may limit or suspend Henry for misuse.
• Free and paid use. New users can try all of Henry free for a period we show in the App. After that, Henry's basic features stay free and more is available with a Membership, at the price shown in the App.

Devices, the App and software updates

• Some features need the App, a compatible phone, and a Wi-Fi or Bluetooth connection.
• Updates. We improve the App and Device software over time. Your Devices may update automatically. Updates can add, change or remove features. We'll try not to remove features you rely on without good reason.
• Loftie Card. The Loftie Card is a one-time purchase. It needs the App on a compatible phone and uses your phone's Screen Time (iOS) or app-usage (Android) settings. It includes the features described when you buy it.
• Safety. Use Devices as described in their instructions, with the supplied cable and power adapter or a compatible one. Don't open or modify them.

LoftiePM and other wellness products

LoftiePM is a dietary supplement for adults 18 and over. These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease. Talk to a doctor before use if you're pregnant or nursing, take medication, or have a medical condition. Use as directed on the label.

Loftie products and content, including sleep sounds, Henry and the Loftie Card, are for general wellness. They aren't medical treatment.

LoftiePM is final sale. If a bottle arrives damaged, email support@loftie.com and we'll replace it.

Returns, refunds and final sale

Returns and refunds follow our Refund Policy. In short, most products bought on loftie.com can be returned within 30 days of delivery in like-new condition, including international orders. Some items are final sale, and they're listed in the Refund Policy.

Warranty

Loftie Clocks and Lamps bought on loftie.com, or from an authorized reseller in the US or Canada, come with a one-year limited warranty against defects from normal use. If a covered Device fails, we'll repair it, replace it or refund it, at our choice. A replacement is covered for the rest of the original warranty or 90 days, whichever is longer. The warranty isn't transferable and doesn't cover damage from accidents, misuse, unauthorized modification, or normal wear. Refurbished Clocks and Lamps have the same warranty against defects. To make a claim, email support@loftie.com.

This warranty is in addition to any rights you have under consumer law. Where the law allows, all other warranties are excluded, as set out in "Warranty disclaimers; limitation of liability" below.

Promotions, discount codes and gift cards

• Discount codes. Unless we say otherwise, one code per order. They have no cash value and can't be combined with other offers, except gifts with purchase. They may expire, and they can't be applied to past orders.
• Gifts with purchase are free items added to a qualifying order while supplies last.
• Promotions may have their own terms, shown with the promotion. Those apply along with these Terms.
• Gift cards are final sale. They can't be redeemed for cash except where the law requires, and they don't expire.

SMS and MMS messages

If you give us your mobile number and agree to receive texts, we may send you messages about your orders, reminders, promotions and marketing, and ask for reviews. Consent isn't a condition of purchase. Message frequency varies. Message and data rates may apply.

• To opt out, reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to any message. We may send one message confirming your opt-out.
• For help, reply HELP or email support@loftie.com. Emailing us isn't a way to opt out.
• Your phone needs text messaging on a participating carrier. Not all carriers support this program.
• Your texts and related information are handled under our Privacy Notice.

Acceptable use

You may use the Services only as these Terms allow, for personal, non-commercial purposes. You may not:

• use the Services for any commercial purpose without our written consent, including reselling our products;
• say or imply that we endorse your statements;
• scrape or copy content from the Services by automated or manual means, without our written consent;
• reverse engineer, decompile or disassemble the App, Devices or Services, except where the law allows despite this restriction;
• overload, interfere with, or try to get around the security of the Services or the systems connected to them;
• send spam or automated messages through the Services;
• use the Services for anything unlawful, harassing, defamatory or infringing;
• otherwise break these Terms.

Intellectual property

We (and our licensors) own the Services and everything in them, including the App, Device software, sounds and sleep stories, text, designs, logos and trademarks. We give you a personal, non-exclusive, non-transferable, revocable licence to use the App and content for personal use under these Terms. Audio and other content not marked as downloadable may not be downloaded or copied. Nothing in these Terms transfers ownership of our intellectual property to you. For permission to use our content in other ways, email info@loftie.com.

Your content and feedback

You keep ownership of what you send us, including what you send Henry. You give us permission to use it to provide and improve the Services, as described in the Privacy Notice. If you send us feedback or ideas, we may use them without owing you anything.

Third-party services and links

The Services may link to, or work with, third-party services such as Apple, Google, Gmail, payment processors, and streaming or content providers. Those services have their own terms and policies, and we're not responsible for them.

Availability of the Services

We work to keep the Services running well, but we can't promise they'll always be available or free of faults. We may change, suspend or stop any part of the Services. Where that significantly affects something you've paid for, we'll treat you fairly and follow the law. Please report problems to support@loftie.com.

Warranty disclaimers; limitation of liability

EXCEPT FOR THE LIMITED WARRANTY ABOVE, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," AND LOFTIE DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DON'T WARRANT THAT THE SERVICES, INCLUDING HENRY'S AI-GENERATED CONTENT AND REMINDERS, WILL BE ACCURATE, UNINTERRUPTED, TIMELY OR ERROR-FREE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOFTIE AND ITS AFFILIATES, SUPPLIERS, OFFICERS, EMPLOYEES AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICES, EVEN IF WE WERE TOLD THEY WERE POSSIBLE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICES WILL NOT EXCEED THE GREATER OF (1) THE AMOUNTS YOU PAID US IN THE SIX (6) MONTHS BEFORE THE CLAIM AROSE, OR (2) US$500.

SOME JURISDICTIONS DON'T ALLOW CERTAIN DISCLAIMERS OR LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CAN'T BE EXCLUDED OR LIMITED BY LAW, INCLUDING FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, OR FOR FRAUD.

Indemnification

You agree to defend, indemnify and hold harmless Loftie and its affiliates, licensors, service providers, officers, directors, employees and agents from claims, losses and expenses (including reasonable attorneys' fees) arising from your breach of these Terms or your misuse of the Services.

Governing law

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. Subject to "Arbitration" below, the state and federal courts in New York have exclusive jurisdiction over disputes about the Services or these Terms. If you live in the EU or UK, you also keep the protection of the mandatory laws of your country and may bring proceedings in your local courts.

Arbitration

At our sole discretion, we may require any dispute arising from these Terms, including their interpretation, breach, validity, performance or termination, to be resolved by final and binding arbitration under the rules of the American Arbitration Association, seated in New York, New York.

Release

To the extent permitted by law, you release Loftie and its successors from claims, known or unknown, arising from your use of the Services, including personal injury, death and property damage. If you are a California resident, you waive California Civil Code Section 1542, which says: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party." This release doesn't apply to claims for fraud, deception, false promise, misrepresentation, concealment or unconscionable commercial practices, or to anything the law doesn't allow to be released.

General

• Severability. If any part of these Terms is unenforceable, it will be limited or removed to the minimum extent needed, and the rest stays in effect.
• Entire agreement. These Terms, with the policies they refer to, are the entire agreement between you and us about the Services.
• Force majeure. We're not liable for failures caused by events beyond our reasonable control, such as outages, carrier delays, labour disputes or supply shortages.
• Assignment. You may not transfer these Terms without our consent. We may transfer them, for example as part of a sale of our business.
• No waiver. If we don't enforce part of these Terms, we may still enforce it later.
• Relationship. These Terms don't create a partnership, agency or employment relationship.

Contact us

Loftie, Inc., 315 Church Street, Suite 4A, New York, NY 10013, United States.

For help with an order, a Device or a Membership, email support@loftie.com. For anything else about these Terms, email info@loftie.com.