Returns

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We’re pretty confident you’re going to love your Loftie, but in case it’s not a match, we make it easy to return or exchange. Start a return or exchange in our returns portal with the email or phone number on your order. If something isn’t working, tell us what’s happening there first: many fixes take a couple of minutes.

Questions about a return? Email [email protected].

Purchase today and your estimated return deadline is

What’s your US return & exchange policy? 

All US based customers have 30 days from delivery to return or exchange any order placed on our website.

All parts, including accessories, must be in like-new condition.

Returns should be sent back in original packaging.

What About International Orders?

International orders are final sale. It’s how we cover your shipping and duties on the way in. This applies to every order shipped outside the United States, Canada included.

If something’s wrong, we’ll make it right. If your Loftie arrives damaged, stops working, or isn’t what you ordered, email [email protected]. We’ll replace it or refund you, and we won’t ask you to send it back.

What if I no longer have my original packaging? 

If you no longer have the packaging, please include enough protection that the device does not get damaged in transit. If your Loftie arrives damaged or without all accessories and parts, you are eligible for up to a 50% refund.

How long does it take to process a return?

We’re dedicated to processing your return as quickly as possible. You’ll receive an email confirmation once the exchange or refund has been initiated, generally within 24 hours or less. 

Are all items eligible for return?

All items are eligible for return except for the Refurbished Clock and Lamp, Mouth Tape, Puzzles, Sleep Masks, Dark Dots, Stick'ems, The Magical Dream Box Books, and Gift Cards.

Can’t find what you’re looking for?

Questions? Comments? Concerns? Requests? Want to tell us about a weird dream you had?

Email us at [email protected] -- we'd love to hear from you!

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Rest, Relax, and Recharge with Loftie+

Rest

Ditch the doomscroll! Rest is a four part sequence of app blocking designed to help reduce screen 
time at the start and end of your day, allowing your brain and body to transition into and out of sleep.

Rest

Ditch the doomscroll! Rest is a four part sequence of app blocking designed to help reduce screen 
time at the start and end of your day, allowing your brain and body to transition into and out of sleep.

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