Set Up: Community WiFi

Networks that require a secondary login, such as at a university, apartment complex, or hotel are called community WiFi networks. In order to connect a Loftie product to a community network, you will need to add your device to a whitelist.

That sounds complicated but it's actually super easy. Here's what to do:

1. Find your device's MAC address in the Loftie app: open paired devices, select your device, and the MAC address is at the bottom. (Can't get into the app? Email us at support@loftie.com with the S/N on the bottom of your device and we'll send it — generally within 2-12 hours on weekdays.)

2. Send the MAC address to the person in charge of the WiFi network and have them whitelist it.

3. During the set-up process, select your network and then leave the password box empty and continue with the set-up flow in the app.