Lamp Power

The Loftie Lamp is designed for consistent use with the included power adaptor and plug and we recommend keeping the Lamp plugged in at all times during normal use.

Your Lamp will turn on automatically when plugged in. However, if it is not connected to the app, you will only be able to switch between the five light modes you had selected on the app- three pre-set and two custom

If your Loftie Lamp is not turning on or you are experiencing power issues we recommend double-checking the following:

Check the Connections: Unplug and replug the cable on the bottom of the Lamp. When the cable is plugged into the Lamp you should be able to gently pull the cord without it coming unplugged. It should feel secure.

Check the Outlet: Confirm the outlet you are plugging Loftie into is working properly and is receiving power. (Other devices work while connected to the outlet and the outlet is not controlled by a switch.)

Try a Different Cable: Try another cable to power Loftie on. While we have high-quality standards for all components of our products, it is possible there is a defect in the manufacturing. If your cable is not working, please email us and we will happily send you a replacement.

Restart the Lamp: Hold the round Select button and the up arrow on the back of the Lamp until the lights flash, then let it finish. (If the lights glow red, the Lamp is updating — let it complete.)

Need more assistance?

If the above tips don't help you get your Loftie up and running please contact us at support@loftie.com and include the following information for the best assistance:

• S/N on the bottom of your Lamp

• What you have tried to resolve the issue already